Client communications privacy notice

Last updated: November 2024

This notice describes how Ethical Research Solution Ltd (“ERS”) processes personal information when we communicate with clients, partners, and their representatives by email, phone, video conference, or other business channels.

Information we process

We may process names, business contact details, meeting notes, project correspondence, billing contacts, and technical support interactions necessary to deliver contracted services.

Purposes

• Deliver and support research programmes;
• Manage contracts, invoicing, and account relationships;
• Respond to requests and incidents;
• Comply with law and professional standards.

Retention and security

Records are retained according to contract requirements and ERS retention policies. We apply access controls and secure transmission for confidential materials.

Sharing

Information may be shared with ERS personnel, approved subprocessors, and advisers under confidentiality obligations. We do not sell client contact data.

Contact

Enquiries: privacy.department@ethicalresearchsolutions.com or contact ERS.